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Title Page
List of Figures
List of Abbreviations
Introduction
What is usability anyway?
Importance of improving usability
Feedback
Guessability
User centred design
Case Study
Conclusion

Appendix 1

Appendix 2

Bibliography

Bibliography

Author

Year of Pub.

Title of Reference

Place of Publication

Publisher
Abowd, G; Beale, R [1991] Users, systems and interfaces: A unifying framework for interaction in; People and computers VI Cambridge, UK Cambridge university press

Apple Computer Inc.

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Barfield, L [1993] The user interface: Concepts and design. Wokingham, UK Addison-Wesley
Bastien, JM; Scapin, DL [1995] Evaluating a user interface with ergonomic criteria in International journal of computers Vol. 7 No 2 pp 105-122 Norwood, NJ, USA Ablex
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Booth, P [1992] An introduction to human computer interaction. Hove, UK Lawrence Erlbaum associates
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BSI [1996] Quality systems BS 5750 (ISO9000) London, UK BSI
Cox, K; Walker, D [1993] User interface design Singapore Prentice-Hall
Cuomo, DL; Bowen, CD [1994] Understanding usability issues addressed by three user-system interface evaluation techniques in Interacting with computers: the interdisciplinary journal of human computer interaction Vol. 6 No 1 pp 86-108 Oxford, UK Butterworth & Heinemann
Davis, C [1993] Ready made signs (booklet) UK Colin Davis associates
Dix, A; Finlay, J; Abowd, G; Beale, R [1993] Human Computer Interaction New Jersey, USA PTR Prentice-Hall, inc.
Dutt, A; Johnson, H; Johnson, P [1994] Evaluating evaluation methods in; People and computers IX Cambridge, UK Cambridge university press
Feldman, P; Jennings, R; Seymour, B; Eidman, B; Palmer, P; Gillmor, S; Pesso, J [1993] Using Visual Basic USA Que Corporation
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Hix, D and ; Hartson, HR [1993] Developing user interfaces: Ensuring usability through product and process New York, USA John Wiley and sons, inc.
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Holcomb, R; Tharp, AL [1991] Users, a software usability model and product evaluation in Interacting with computers: the interdisciplinary journal of human computer interaction Vol. 3 No 2 pp 155-166 Oxford, UK Butterworth & Heinemann
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Jordan, PW; Draper, SW; MacFarlane, KK ; and McNulty, S [1991] Guessability, learnability and experienced user performance in; People and computers VI Cambridge, UK Cambridge university press
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Morry, MG; Dillon, AP [1996] The importance of usability in the establishment of organisational software standards for end user computing in International journal of human computer studies Vol. 45 No 2 pp 243-258 London, UK Academic Press
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NPL [1997a] Usability services web site internet http://www.npl.co.uk/npl/cise/us/regs.html#hns
NPL [1997b] Serco Research and Development services web site internet http://www.npl.co.uk/about/brief
NPL [1997c] Usability laboratory web site internet http://npl.co.uk/npl/cise/us/usablab.html#lab
Nuttall, N [1995] Worse by design: where hi-tech scores lowest; Interface ; The Times 6th Dec 1995, sup. p 6 London, UK s.n.
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Personal Computer World [1997] Atlantic systems, April Ed . London, UK John Ross
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Preece, J; Rogers, Y; Sharp, H; Benyon, D; Holland, S; Carey, T [1994] Human computer interaction Wokingham, UK Addison-Wesley
Preece, J; Benyon, D; Davis, G; Keller, L; Rogers, Y [1993] A guide to usability Wokingham, UK Addison-Wesley
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RNIB [1996] Catalogue of products 1996 s.l. RNIB
RUG [1997] Research into the Usability Group commenced in Nov 1996 culminating in a interview with Sandy Schmid of the group on 19th Feb 1997. References given are from notes of this interview and the group's publicity material
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